Your privacy is important and we are committed to the protection of the personal information we collect from you.
This policy explains how we use and protect the personal information that we collect and share. Its goal is transparency and providing assistance to you so that you have complete confidence in the integrity of your browsing experience.
Personal Data You Give To Us
We collect and use information which you provide to us. When you click to book, you are (as a minimum) asked for your name, email address and payment information. Depending on your booking, we may also ask for your home address, telephone number, the names of any guests travelling with you.
Information About Others
If you make a booking for someone else through this site, you may submit that individual's personal information. However, it's your responsibility to ensure that the person or people you have provided personal data about are aware that you've done so, and have understood and accepted how we use their information (as described in this privacy statement)
Payment Information
We will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely store and transmit this information to the supplier of the travel booking to complete the transaction.
How We Use Your Information
We use the information collected about you for the following general purposes:
- For registration and to manage your account;
- To communicate with you in general, including to provide information about us;
- To facilitate your booking of condos reservations;
- To respond to your questions and comments;
- To measure interest in and improve our products, services, and this Website;
- To solicit information from you, including through surveys;
- To resolve disputes or troubleshoot problems;
- To prevent potentially prohibited or illegal activities;
- To enforce our Terms of use; and
- As otherwise described to you at the point of collection
To use your personal data as described above, we rely on the following legal bases
- Performance of a contract: the use of your information may be necessary to perform the contract that you initiated with us. For example, if you use our services to make a booking, we will use your information to carry out our obligation to complete and administer that booking.
- Legitimate interests: we may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for
administrative, fraud detection and legal purposes including disputes between our commercial partners.
How Long We Keep Your Information For
We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.
We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after you have concluded your contract with us or requested information erasure, if this is
necessary to meet our legal obligations or to exercise, defend or establish legal rights.
How Can You Control the Information You Have Given To Us
Your rights and choices with respect to the collection and use of your information:
- You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered on this site.
- You have the right to ask us what personal information we hold about you.
- We welcome updates to your personal information so that it is relevant to its intended use, accurate, and complete.
- You will have the opportunity to provide us with your marketing preferences, and will be given a choice as to whether you want to receive email marketing messages from us.
Please note that we may send you other communications, including service announcements,
and administrative messages.
How We Protect Your Information
We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
We use appropriate technology to protect and safeguard the personal data you give us. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal information you provide us against unauthorized or unlawful access, interference, modification, use or disclosure, and against accidental loss, damage, alteration or destruction. Only authorized personnel are permitted to access personal data in the course of their work, and they only may do so for permitted business functions. International Transfers We are obliged to inform you about International transfers. At all times we take great care to conduct due-diligence of our professional sub-contractors, enact proper information and audit controls, and protect your personal data. After all – it is our reputation that you place your confidence in. Your information will be stored and processed by our servers which may be located outside of the country/region that you reside in and outside of any multinational union (including the
European Economic area). In addition, some of the third-party companies, agents, and contractors that we engage to perform services on our behalf may need to receive and\or transfer your personal information, internationally, in order to provide their services. Some territories may not have privacy laws as comprehensive as those set out in this privacy policy or as set out under your domicile. Organizations to which we share personal information may reside in countries without the same protections that would apply under your
local law, and you may not be able to seek redress in the alternative jurisdiction. We certify that all payment information is ALWAYS stored in the secured technology environment that is externally audited, and NOT released to any other party apart from the accommodation operator that you have a contract with. By using our services and providing your personal information to us, you consent that your
personal information, if provided, will be transferred outside of your national or multinational domicile, in accordance with this privacy policy.
Changes to This Privacy Policy
We may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect on the third business day upon this policy being published. We advise you to check this Privacy Policy to review the most current version.
How to Contact Us
For data review or erasure requests please do not hesitate to contact us.
If your matter is complex, our Data Protection Officer is committed to addressing any concerns you may have such as our handling, use, disclosure or management of your personal information. Your information will be inserted below
You can contact our Data Protection Officer using by email using the details below.
By Email: Info@tortohome.net
(Only the English version of the privacy policy is legally binding. In the event of discrepancy
between a translation and the English master, the English master prevails.)